Refund policy

At Tenthbag, customer satisfaction is important to us. We want every customer to shop with confidence, which is why we provide a clear and customer-friendly return and refund policy for eligible orders within the United States.

Please review the details below regarding returns, exchanges, and refund eligibility.

30-Day Return Policy

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following conditions:

Items must be unused and unworn
Products should be returned in their original condition
Original packaging and tags must be included
Return requests must be submitted within the approved return period

Returns that do not meet these requirements may not be eligible for approval.

How to Request a Return

To begin a return request, please contact our support team with your order details and reason for the return.

Email: support@Tenthbag.store

Once your request has been approved, we will provide instructions for completing the return process. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution. Customers may be asked to provide product photos to assist with the review process.

Exchanges

We currently offer exchanges for eligible products that arrive damaged, defective, incorrect, or affected by sizing issues when applicable.

To request an exchange, please contact our customer support team with your order number and details regarding the issue.

No Restocking Fees

Tenthbag does not charge restocking fees for approved returns.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund request.

Approved refunds are issued to the original payment method used during checkout. Depending on your bank or payment provider, refunds generally appear within 5–7 business days after processing.

Promotional Discounts

Discounts and promotional offers must be applied during checkout. We are unable to apply missed promotions or provide partial refunds for discount codes that were not used at the time of purchase.

Non-Returnable Items

Some items marked as final sale, clearance, personalized, or non-returnable may not qualify for returns or refunds. Any exclusions will be clearly mentioned on the relevant product page before purchase.

Customer Support

If you have questions regarding returns, refunds, exchanges, or order support, please contact us:

Tenthbag

Email: support@Tenthbag.store

Phone: +1 (929) 418-5572

Address: 610 E 183rd St, Bronx, NY 10458, USA

Our support team is available to assist you and help provide a smooth and reliable shopping experience.